Frequently asked questions

Do I need a doctor's prescriptions for my order?

You need a doctor’s prescription for the prescription category medicines only. Other items can be added without a prescription.

Do I need to send the original prescription to your office?

No need to send the original prescription to our office. Only scan or photograph to be uploaded to complete the order.

What does OTC & Rx mean?

OTC stands for "Over the Counter" products, these are those products which doesn't need doctor’s prescription, these products include but not limited to food supplements, baby care range, thermometers, bandages etc.

Rx is an abbreviation for prescription.

Can I upload more than 1 prescription?


Can I order over a phone?

Yes, you can order over phone either by making a direct call to number mentioned in contact us section or you can log in to Medimall application and click on “Request a callback” section.

How can I contact a Medimall?

You can contact us by calling on the numbers mentioned in the contact details or can send an email.

Can I change my delivery address?

You can change your delivery address before confirming the order. Once you have processed the order delivery address can’t be changed.

Can I cancel my order?

You can cancel your order within 3 hours of placing the order. After 3 hours order can’t be cancelled & customer needs to pay for billed amount and applicable delivery charges.

How long will it take for my order to arrive?

It will take from 24 hours to 48 hours from the time of receiving the order in Medimall system by pharmacist.

Is the delivery available all over Myanmar?

At this moment, the delivery is available only in Yangon.

Can I track my delivery?

Yes, you can.

Will my order details be shared with others?

No, your order details will be confidential with Medimall team.

What are the payment options available?

Following payment options are available

  • Cash on Delivry

  • CB Bank Account Transfer

  • KBZ Bank Account Transfer

  • CB Pay

  • KBZ Pay

  • OK Dollar

  • Wave Money

What happens if I take a medicine and experience the side effects?

Medicines are prescribed by the doctors after check up and diagnosis. There is possibility that some drugs may cause some side effects. We recommend you to consult your doctor in such case. Medimall collect the medicines from supplier and deliver to your place, it doesn’t have any role in medicine’s efficacy or side effects.

Can I order the medicines for my friends?

Yes, you can order the medicines for your friend with valid prescription.

What are the delivery charges?

Delivery charges are based on delivery locations, it various from township to township.

Do I need the prescription for a repeat order?

Yes, for every order of prescription medicines you need to upload a prescription.

Can I order 24x7?

You can order 24X7 through Medimall application but orders will be processed, shipped & delivered in working hours.


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